How often does a customer find something you missed? - Page 2 - DetailCity.org

OCDinPDX · 02-19-2009, 04:51 AM

Every now and again I'll get one where I'll miss something blatantly obvious. Most of the time though, people are so blown away by the transformation they either don't see the spots or choose not to say anything. I've never been called back on anything, though.

Pander5 · 02-19-2009, 07:16 AM

That's usually my experience also. They're blown away at how good it looks they don't really inspect it very closely. That's why I insist that if they find anything they don't like to get in touch with me.

Luster · 02-19-2009, 07:46 AM

I have one customer with a black Yukon Denali. He is more compulsively anal that I am.

I actually hate it when he calls me because he will walk around the truck pointing at a "swirl" or "hazing" that I can't even see!

Then he will bring it back a week later and complain about more swirls....

Then a week later... same...

It's a constant battle with this guy.

Out of all my customers, he is the only one that I can't please.

Like someone else said... most of my customers are blown away!

I think I'll just dump this guy.

montster2000 · 06-12-2009, 06:14 PM

Quote:

Originally Posted by Troy@DetailCity

These days yes it's my better half. ."

hehe poor troy

vladinati · 06-13-2009, 06:42 PM

I miss a few things sometimes but now i use a camera and take before and after pictures.

once had a customer say "hey you scratched my car" i said lets go to the tape and showed him that scratch was already there.

He said sorry and gave me a $20 tip

Premium · 06-13-2009, 08:51 PM

Quote:

Originally Posted by Troy@DetailCity

It happens. Most of the time it's my helpers fault.

Windows was my biggest problem but recently we have remedied that with switching glass cleaners. I'm waiting to see how it performs in summer.

As Dwayne likes to point out I have a tendency to forget the vanity mirrors. I know I know. I need to be using a checklist.

Thats so funny you mentioned vanity mirrors, I just recently started paying attention to what they look like. Its just so darned easy to over look them especially if they are behind a sliding door.

RyansAutoDetail · 06-19-2009, 11:46 PM

if i fudge something its either the windows or wax that i missed when removing after application when i pull the car into the sun ... sigh

cartoysautospa · 12-23-2009, 07:28 PM

@ Troy............ if you have a ZEP chemical rep in your area, try ZEP 40 Glass Cleaner, I have used it for years.I have found it to be the only glass cleaner that does not streak. use micro fiber towels and the glass will always be perfect.

cartoysautospa · 12-23-2009, 07:32 PM

also it is good to make you a check list and have it printed up, 2 copies. check off the items as you go down, after 21 vehicles you should have it memorized. The problem most detailer's have is that they do not do each car the same way every time. you should have a starting point and a ending point that's the same place on each vehicle.
It's all about a process, different steps etc. and then check , double check and check it a third time , before your customer comes to pick it up

Gus-Gus · 03-09-2010, 11:16 AM

Quote:

Originally Posted by cartoysautospa

@ Troy............ if you have a ZEP chemical rep in your area, try ZEP 40 Glass Cleaner, I have used it for years.I have found it to be the only glass cleaner that does not streak. use micro fiber towels and the glass will always be perfect.

I have tried ZEP before and i must say it is a good glass cleaner.. although i still fall back to the Stoners...

Beemerboy · 03-09-2010, 11:26 AM

Quote:

Originally Posted by Luster

I have one customer with a black Yukon Denali. He is more compulsively anal that I am.

I actually hate it when he calls me because he will walk around the truck pointing at a "swirl" or "hazing" that I can't even see!

Then he will bring it back a week later and complain about more swirls....

Then a week later... same...

It's a constant battle with this guy.

Out of all my customers, he is the only one that I can't please.

Like someone else said... most of my customers are blown away!

I think I'll just dump this guy.

Like a hot potato I would drop this guy, its not about your detailing. No one is going to satisfy him, he's probably gone threw a few detailers already. Put your price up 3X and then tell him for the level of work that you have to do in order to satisfy him that's the cost

Beemerboy · 03-09-2010, 11:29 AM

My wife is quality control on the finial walk around. That said there are times that I might miss something, and I just correct it and move on. For me I'm not perfect in this, but heads above the other detail shops in the area. I've seen there work and in some cases been asked to correct it.

Blackfire · 03-09-2010, 02:27 PM

I own three vehicles and am responsible for them and every now and then I detail my children's cars/vans, etc.

If you want to know what I miss, ask my wife. She's brutally honest.

cartoysautospa · 03-13-2010, 10:21 PM

as I mentioned earlier . make a list of every item ,part, etc that is connected with the vehicle, clean it ,check it and re check it again. when you detail each vehicle the same way start to finish everyday.you will miss less and less .until it's flawless. That is what keeps your customer's coming back and your detailin prices going up !

tmacsad · 03-13-2010, 10:39 PM

Quote:

My wife is quality control on the finial walk around.

So is mine... nothing better than having Mrs. T-Mac do final

of the vehicle.

Quote:

That said there are times that I might miss something, and I just correct it and move on. For me I'm not perfect in this

None of us are perfect Beemer... even though we like to think we are. However, I agree with you on finding something that was missed. Just correct it and log it in the back of your mind for the next detail so that it doesn't happen again.